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Author: Dennis Snow
Price: $40.00
Please call (407) 294-1855 for information about volume discounts. |
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Dennis Snow’s powerful customer service message is now available on DVD! Now, “Creating a Culture of Service Excellence” is available on a 40-minute DVD.
The informative DVD covers topics like:
- Looking at your organization through the “lens of the customer.”
- Paying attention to the details because “everything speaks.”
- Delighting your customers by creating “little wows.”
Featuring a Keynote Speech presented before a live audience, the DVD includes the service principles and the stories that bring the principles to life. The content is designed to be entertaining, informative and practical. When viewers take in “Creating a Culture of Service Excellence” they’ll learn how to:
- Introduce new employees to the service standards they are expected to demonstrate.
- Revitalize a company’s focus on customer service.
- Provide content for in-house training programs.
- Re-familiarize themselves with the key drivers of a service-driven organization.
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Authors: Dennis Snow and Teri Yanovitch
Format: Hardcover
ISBN: 193202106X
Date: September 2003
Pages: 230
Price: $24.95
Quantity discounts are available for purchase of 10 or more.
Please contact:
Debbie at (407) 294-1855 or
debbie@snowassociates.com. |
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While many books have been written on the importance of excellent customer service, what has been missing is a “how to” book that
takes the reader step-by-step through the key processes of planning and building a culture of service excellence – until now.
Unleashing Excellence: The Complete Guide to Ultimate Customer Service, by Dennis Snow and Teri Yanovitch, is that book.
Readers find a step-by-step guide to building a service-driven culture in Unleashing Excellence. It’s full of tools and approaches that
can be implemented by the most experienced company, as well as those just starting out. Nothing is left out of this book – it offers a
true blueprint for building a customer service program.
With years of management experience at the Walt Disney World Company, as well as years consulting with some of the world’s finest organizations,
authors Dennis Snow and Teri Yanovitch lend straightforward advice that can jump-start any service improvement effort. The tools and methods
provided in Unleashing Excellence are user-friendly, flexible and, best of all, practical.
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Price: $40.00
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“…Thank you again – please keep me in mind whenever you have another book or material available.”
-Ken Gaspar, Director of Software Distribution
Jack Henry Company
Now, there is a convenient audio version of Dennis Snow’s most popular program – Creating a Culture of Service
Excellence. The three CD set contains two hours chock full of information on how to transform your organization
into one where World-class service abounds and excellence is business as usual.
Buy this product and learn:
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How to teach your employees to see your operation through the eyes of your customer. |
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The four critical elements of service excellence. |
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How to ensure consistent service behaviors across your entire organization. |
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Specific language to describe service excellence and how to integrate that language into your organization’s culture. |
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How to involve your employees in ongoing service enhancement. |
Dennis Snow’s supplemental manual, created specifically for the audio product, enhances the listener’s experience when using this
product. Call 407-294-1855 for information about volume discounts. |
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